Complaints

Your Complaint is Important

The Kingstree Police Department is dedicated to the provision of the highest possible quality of law enforcement service to the public. The department is committed to courteously accepting and impartially investigating all complaints regarding the actions and performance of our personnel.

How to File a Complaint

A complaint can be made with the Kingstree Police Department in the following ways:

• Call 843-355-5435 or go to the Police Department at 401 N. Longstreet Street, Kingstree, SC 29556 and request to speak with the Chief of Police.
• Write a letter to the Chief of Police at 401 N. Longstreet Street, Kingstree, SC 29556.

Once the Complaint is Made

A supervisor will address the complaint with you. The supervisor may be able to explain the employee’s actions to your satisfaction. If, after this discussion, you are satisfied, then no further action will be taken. However, if the complaint is not resolved at that time, the supervisor will make a record of your complaint and forward to the appropriate personnel.

After the Complaint is Made

A record of your complaint will be forwarded to the Office of the Chief for review and assignment. At that time, it will be determined if the complaint should be handled by the involved employee’s supervisor or if an investigation into the officers action is required.

Length of the Process

The department requires by policy that investigations of all complaints be completed within 30 days from the time they are received. Any extension required beyond that may be granted by the Chief of Police upon written request by the investigator.

What Happens After the Investigation

The results of each investigation will be discussed with the Chief of Police and appropriate members of the staff. If evidence supports a violation of department policy or procedure only, it will be handled internally. If the matter is criminal in nature, it will be forwarded to the appropriate jurisdiction for further investigation.

What if a Member is in Violation of Agency Regulations?

The findings of the investigation will be forwarded to the Chief of Police for consideration of disciplinary action. The Chief of Police is the final authority concerning disciplinary action.

Your Rights After the Investigation

You will be notified of the conclusion of any investigation.